Practicing Psychological Safety

A key enabler of high-performance teams is a culture of psychological safety. This is a culture where people fearlessly engage, question, experiment, and deliver value rather than fearing, blaming, and spending time protecting themselves.

When psychological safety is present, individuals feel safe being vulnerable, taking risks, making mistakes and handling conflict. So who is responsible for creating such safety? All of us! When we model and cultivate psychological safety, we enable greater transparency, closer relationships, better collaboration, and better outcomes.

In this interactive workshop, you'll develop skills for growing psychological safety in yourself, your teams and your organization.

By the end of this workshop you will:

  • Learn what psychological safety is and isn’t.
  • Apply techniques for establishing psychological safety.
  • Experience ways to identify and repair mistrust and conflict.
  • Recognize signs of a lack of psychological safety and learn what to do about it.

Workshop Format

This workshop is composed of four remote training sessions, each of which is 90 minutes in duration. Between sessions, participants will complete assignments to apply the material to improve their workplace. Participants have access to an Industrial Logic forum where coaches help participants apply the material. Expect to spend 2-5 hours per week learning and applying, including the class time.

Topics for the remote training sessions will be dynamically adapted to emerging needs of participants, and often include topics such as these:

  • Speaking Up: understanding radical candor vs ruinous empathy. Ways to practice giving radical candor. Ways to invite and make it easier for others to give you radical candor.
  • The Four Horsemen: how we unwittingly undermine feedback. What is your go-to horseman? How does it change with your context?
  • Silence vs Voice: Silence is safer and the benefit is immediate and certain. Speaking up may benefit the organization and/or customers, but only if listeners agree and act. Is it worth the risk of being perceived poorly or penalized?
  • The Cycle of Mistrust: how we unconsciously collude to amplify problems. How to recognize cycles of mistrust. Identifying leverage points to break the cycle.
  • The Responsibility Process®: understand the psychology of employee engagement, and learn to model the behaviors that unleash organizational effectiveness.
Psychological safety is a difficult topic to cover and make actionable. Well done!

Course Details

Transfer
Knowledge: 40%, Skill-Building: 60%
Learning outcomes
  • Learn what psychological safety is and isn’t.
  • Apply techniques for establishing psychological safety.
  • Experience ways to identify and repair mistrust and conflict.
  • Recognize signs of a lack of psychological safety and learn what to do about it.
Method of Instruction
Online discussions using voice and video, online interactive exercises and instructional games for small groups, assignments applying new skills to real work, online collaborative space supporting application between sessions.
Target Audience
Primary: This workshop is suited to teams and organizations interested in higher performance via psychological safety.
Course Level
Introductory

Requirements

General Requirements

To ensure a successful class, we require the following:

  • Each attendee must attend from their own computer (Having groups of attendees at a single computer or in a single conference room creates imbalanced communication and damages the experience).
  • Participants must block the workshop collaboration times and attend as they would with an in-person workshop. (This is not a webinar or passive presentation. It will be active, collaborative, and include small group exercises working on participants products.)
  • Good quality headsets and microphones are recommended.
  • Though not required, dual monitors are very helpful, as they allow participants to see others and use the conferencing tools on one screen while collaborating and viewing product artifacts on another screen.

Once an agreement for the workshop is confirmed, we will work with your designated contact to ensure a successful workshop setup.

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